Inside CoinSwitch
18 Mar 2021

Your Crypto Security & Safety Concerns Answered

Farheen Shaikh

Cryptocurrencies have made their way into the hearts and portfolios of millions of Indians, with more than 3 Million users on CoinSwitch Kuber alone. 

With the increased popularity of crypto, the scams around them are also picking up. But tell me one thing, are scams in financial markets new to us? We have been facing such issues for a long time in the banking sector; but does that refrains us from using the services? NO. It only requires us to educate ourselves about the topic and do everything possible to avoid such instances.

The same goes for cryptocurrencies. I won’t suppress the fact that such mishappenings occur in this sector too. But we should equip ourselves to battle it, and we are here to empower you in doing that.

Let me first run you through some highly critical things that you should take note of when dealing in cryptocurrencies:

Personal Information Is Called ‘Personal’ for a Reason

Your private information like your CoinSwitch Kuber mobile app PIN, Mobile OTP, Email OTP etc., are only meant for you to use.

  • Never share your sensitive information with anybody on any forum, including Twitter and Telegram.
  • Keep changing your mobile app PIN at regular intervals
  • Never deposit money (INR or crypto anything) to any other account/address shared by an unknown person.

Phishing is one of the most prominent ways in which scammers may try to steal your personal information. 

Individuals may contact you via a telegram group, email, SMS or any other means and make promises like guaranteed returns and ask for your details. Please stay away from messages/emails asking you to transfer money to their wallet or request you to share your OTP or other private information.

CoinSwitch Kuber Will Never Ask You To

Scammers may also reach out to you as a trusted authority representative, like the platform you are using. We have reported few such instances where the fraudsters impersonate our support team members or sometimes the company itself on channels like  Telegram, Twitter, Email etc., and request them to either transfer cryptocurrencies or share their personal information.

We have been taking strict actions against such acts by keeping our community members informed.

Please note, No CoinSwitch Kuber representative will ever:

  • Ask for any sensitive information, such as PIN/password/OTP
  • Request any confidential information related to UPI PIN/Debit card number/Debit card PIN/Net ban banking password/Net banking User ID 
  • Request you to make any transactions for any reason.
  • Ask you to log in to any website or download any application which is not or CoinSwitch Kuber App (Android & iOS) via any SMS, email, or calls.
  • If you receive any communication – SMS, email, or call asking you to log in to any. Please do not click on the link or share your login credentials. Please report immediately to our help centre, and we will ensure strict action is taken in this regard. 
  • Never respond to agents/callers who say they are CoinSwitch Kuber’s representatives and offer to make investments on your behalf or give investment tips etc. Please raise the issue with us immediately; we would never send such a communication. 

In case you come across any of the above scenarios, or are suspicious about any communication, feel free to get in touch with our Support Team.

All our authorized communications and announcements will happen only through:

DO NOT trust any other profile claiming to be an official representative of CoinSwitch Kuber.

Diligently following all the above instructions and proactively seeking more information about the safety processes can protect you from most scams.

We Are Committed to Your Safety

As a trustworthy platform, CoinSwitch Kuber also takes your security sincerely. Thus takes all the necessary steps to ensure our users’ safety.

Our team at CoinSwitch Kuber is highly tech competent; they come from backgrounds like Amazon, Microsoft and Zynga and are backed by leading names in the industry, including Sequoia, Ribbit Capital and Paradigm.

We ensure every user on our platform goes through a KYC check to maintain transparency. The process is seamless, real-time, secure, and only with original documents. We use globally recognised services for KYC checks to protect your information against unauthorised access to ensure your data’s utmost security.

Our services are ISO 27001 compliant and SOC2 Type II certified; it is the industry standard followed by every platform.

We are highly committed to our users’ safety and strive to enhance our security protocols to give you a better experience.

[su_note] KuberVerse is an educational initiative. Anything expressed here directly or indirectly is not investment advice. And we ask you to do your own research before investing. [/su_note]

Disclaimer : Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions. The information provided in this post is not to be considered as investment/financial advice from CoinSwitch. Any action taken upon the information shall be at user's own risk.


Farheen Shaikh

Content Writer

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