At CoinSwitch our goal—every day—is to provide users with the best possible experience. Their problems are ours too. We even codified it as one of our six company values: Crazy About Customers. This series celebrates our customer champions… folks who went beyond their remit to delight a customer. Here’s Chapter 5:
Meet Kavya, a cornerstone of our customer support team—a beacon of clarity and assistance for our users. When Abhiraj reached out with a perplexing query about meme coins not appearing on our platform, Kavya stepped up to the challenge, transforming a routine call into a memorable customer success story.
What was the user’s initial query?
Abhiraj’s call initially seemed straightforward—a query about meme coins. But as we spoke, it became clear he had more on his mind. He needed guidance not just on meme coin availability, but also on setting up limit orders and managing price alert notifications effectively. These were crucial for his investment strategy.
We regularly handle such detailed queries over the phone. For me, it’s about maintaining clarity and patience throughout every interaction.
How did Kavya resolve the concerns?
Some calls are quick questions, but this one needed more time. So, I patiently walked Abhiraj through each step. Didn’t just want to give answers, you know? I wanted him to get it, and feel comfortable using these features. Whether it was explaining the basics of limit orders or showing him how to set them up on our platform, I wanted him to feel comfortable and knowledgeable by the end of the call.
Was the user satisfied with the support?
The best part? Abhiraj’s feedback after the call! He said, “The customer support staff (Kavya) was very, very helpful and tried to explain each and every thing in today’s telephonic call that lasted for about 25-30 minutes. I had multiple queries related to memes availability, setting limits and orders, and allowing push notifications. I really appreciate the help extended by the CoinSwitch support team. Best of luck!”
Honestly, hearing how much I helped Abhiraj made my day. It’s these moments that remind me why I love being a part of CoinSwitch—helping people! If you’ve got any questions, no matter how big or small, don’t hesitate to reach out to our support team. We’re here to help you!
