Indian crypto investors come in all shapes and sizes: some are enthusiastic about crypto, some are negative, and others remain neutral. However, they all share a common concern: safeguarding their investments and ensuring trust in the platforms they choose. All this and more are the findings from a CoinSwitch survey, Crypto Safety Pulse: 2025, conducted among nearly 3,000 active crypto investors across India. This blog post highlights some key investor insights from the survey. Let’s dig in.
Survey Methodology
Ask and you shall receive. Most user surveys seek to identify user behavior patterns, including what drives them, their confidence level, and what concerns them. To better understand Indian crypto investors, we categorized them into three groups: those who are positive about crypto, those who are negative about crypto, and those who are neutral about the asset class.
We started by asking respondents how they feel about investing in crypto. A strong 60% said they are positive about it, while the remaining were almost evenly split, around 20% each, between neutral and negative.
We then set out to ask category-specific questions about what drives them to invest in crypto and what deters them from doing so. While high return on investment and belief in crypto’s long-term potential ranked high among positives, hacking or security issues on crypto apps, and past negative experiences were the downsides across all investor categories, according to the survey. More on the findings later.
Security First
The survey revealed some valuable investor insights. Overall, investor faith in crypto as an asset class remains intact. While market volatility and regulatory uncertainty remain concerns, many investors believe enhanced security measures would strengthen their trust.
Nearly 1 in 3 Indian crypto investors say they would feel more confident and secure if their investment platforms implemented enhanced security measures, signaling increasing demand for greater transparency, safety nets, and user-first protection mechanisms in the Indian crypto ecosystem, according to the pan-India survey.
Across user segments—positive, neutral, and negative—a common thread emerged: security matters as much as returns, and investor expectations are evolving beyond low fees and platform-specific features.
Key Findings:
- When asked about their sentiment towards crypto investments, 60% of respondents said they felt positive, while 20% felt negative and 20% remained neutral—reflecting a healthy level of optimism and signaling that a sizable segment is still wary of the ecosystem.
- When asked what would make them feel safer while investing in crypto, the most sought-after safety feature was a recovery program in case of a hack, selected by 25.8% of respondents—outweighing other choices like independent audits or 24/7 customer support.
- Among those who were positive about crypto, 45.9% cited high returns and nearly 1 in 3 pointed to long-term potential as the key drivers of their optimism. However, only 8.2% attributed their confidence to secure platforms, revealing a trust gap between belief in crypto and confidence in crypto platforms.
- Among negative or unsure respondents, 1 in 3 Indian crypto investors (33.9%) said enhanced security measures would boost their confidence in the ecosystem, highlighting the critical role of trust and protection in driving the next wave of adoption. Other key concerns included past negative experiences (25.9%) and poor grievance redressal mechanisms (19.9%).
- Even among neutral investors, top reasons for hesitation included security concerns (16.4%), volatility (25.3%), and limited understanding (30.5%)—indicating that trust and education remain key levers for broader adoption.
What Users Seek: Safety of Funds
No user survey is complete unless it constructively addresses respondents’ concerns. We noted user concerns and asked them what would make them more confident about crypto investing. To our surprise, the response was reassuring.
The survey participants were given a set of parameters and asked to evaluate what would secure and enhance their overall crypto investment experience. Options ranged from proof of reserves to regular audits to an asset recovery program in case of a security breach.
Safety, it turned out, trumps everything else for Indian crypto investors. Predictably, nearly 25.8% of respondents sought a recovery program in case of a hack, rating it a notch above proof of reserves and customer support. This underscores the importance they attach to the safety of their funds.
Safety First, the CoinSwitch Mantra
The shift in user sentiment comes amid a troubling backdrop: within a year, two major cyberattacks on leading crypto exchanges in India have compromised millions of dollars in assets and shaken user confidence. For Indian investors, these incidents have made security not just a feature, but a necessity.
Safety and security have always been at the core of CoinSwitch’s mission, and the past year underscored why. We have doubled down on our commitment to protecting our users, by ensuring:
- Enterprise-grade custody: We work with the best custody providers to store crypto. Our custody providers insure assets in storage and transfer.
- ISO/IEC 27001:2022 certified: Demonstrating our commitment to robust information security.
- Multi-Party Computation (MPC): Eliminates single points of compromise across key lifecycles for secure asset management.
- Robust policy engine: Enables detailed transaction approval rules to enhance security.
- Risk management: Majority of assets stored in cold wallets, with less than 5% on hot wallets and exchanges, minimizing systemic risks.
- Transparency: We maintain audited proof of reserves, holding at least 1:1 backing for user funds in INR and crypto.
- Financial strength: Backed by strong capital and investors, enabling us to protect users even in adverse situations.
As the crypto ecosystem evolves, CoinSwitch continues to champion user-first innovation, calling on the industry to listen first, then lead—so that India’s next wave of investors can participate with confidence and clarity.
