User Delight

At CoinSwitch, our core mission is to make every customer feel genuinely valued and supported. We’re passionate about going above and beyond to meet their needs. Here’s a story illustrating how we turn challenges into victories and stay true to our promise of exceptional service. Pradeep, a customer in urgent need of funds, had been […]

Our customers are the driving force behind CoinSwitch. We believe in going beyond the call of duty to ensure our customers feel valued and supported. This story showcases how we deliver on that promise. Meet Ankit, our customer support champion. Always calm and collected, he’s got a knack for turning stressful situations upside down. His […]

At CoinSwitch our goal—every day—is to provide users with the best possible experience. Their problems are ours too. We even codified it as one of our six company values: Crazy About Customers. This series celebrates our customer champions… folks who went beyond their remit to delight a customer. Here’s Chapter 5: Meet Kavya, a cornerstone […]

A dissatisfied customer is the last thing we want, and being able to resolve the issue quickly meant a great deal to me.

I knew this wouldn’t be a short call. I cleared my schedule and spent the next 45 mins taking him through crypto tax...

It wasn't just about the financial strain, it was a father's plea. I was determined to go the extra mile and resolve the situation.

This series celebrates our customer champions… folks who went beyond their remit to delight a customer. Here’s Chapter 1: