Procedure for Statutory Agencies to raise Data Requests



These operational guidelines are for statutory agencies seeking CoinSwitch account records. This information may change at any time.

About Us

We, Bitkuber Investments Private Limited, a company incorporated under the Companies Act, 2013 (“Bitkuber”) own and operate a tech. (trading aggregator) platform including our mobile application, collectively known as “CoinSwitch” (Platform). We as a Platform enable our users to connect with the offerers of virtual digital assets (VDAs’) towards trading activities and acting as a supporting interface to help them buy and sell VDAs’.

Law enforcement and other regulatory and statutory agencies for eg: Police, Enforcement Directorate, Central Bureau of Investigation, Custom, and all Honorable Courts in India, etc. (hereinafter referred to as “Statutory Agencies”) can use these guidelines to submit information requests. We will review each case and cooperate on a case-by-case basis to disclose information as legally required, in accordance with our Terms of Use, privacy policy, and applicable laws.

We collect, use and store user records in accordance with the CoinSwitch Terms of Use and Privacy Policy, as amended from time to time. This includes information collected from users for the purpose of opening a CoinSwitch user account, providing services to the users, and regulatory compliance.

Our Nodal Office

We have a designated Nodal Office to cooperate and coordinate with Statutory Agencies and to provide information relating to our user/transaction that happened on our platform in aid of any investigation or legal proceedings. Please note that in certain cases, we may require more information to ensure that the release of information is complete or lawful.

Statutory Agencies are requested to submit their request to furnish the information regarding the user/transaction that happened on our platform in the following manner.

Requirements for Submitting CoinSwitch Data Requests
We generally verify the authenticity of the Statutory Agency that has sent us the data request. For such verification purposes, the Statutory Agency.

  • All email communication through their official email IDs i.e. that the email id ending with and domain names. We may not provide any information to any person or entity who chooses to communicate with us using private email ids.
  • In case, the Statutory Agency chooses to send the request through postal services then request the letters are requested be marked to “The Nodal Office” Bitkuber Investments Private Limited (CoinSwitch), c/o Redbrick IT Support Ltd, Electra Block,1st Floor, Wing A, Exora Business Park, Prestige Tech Park II, Bellandur, Bengaluru, 560037 Karnataka, India.
  • The Letter/Notice (on the letterhead of the concerned office) should ideally be appropriately signed and stamped by the relevant Statutory Agency.
  • In order to furnish accurate or complete data, we may need the following information regarding a user/transaction to assist the relevant Statutory Agency in a timely manner.
    • All known email addresses
    • Bank Account Numbers
    • Name of the User/Suspected person/Accused
    • Transaction details, if any.
    • Pan Card number of the User/Suspected person/Accused
    • Contact information including but not limited to the mobile number/s
  • To the extent required under the applicable laws, the relevant reference number under which the investigation / legal proceedings are undertaken, and the statutory provision under which the information is being requested under.

Turn Around Time:
We thrive to support or assist the Statutory Agencies as quickly as possible but within the timelines specified under applicable laws, subject to receiving aforesaid information in an appropriate manner.

Upon receipt of the relevant information, we usually take approximately 48 hours (calculated for working days) to revert to the requested information. However, please note that in the absence of relevant information we may take longer than 48 hours depending on the available information. In any case, we endeavor to abide by the timelines prescribed under the applicable laws.

Statutory Agencies may use the following details for communication while sending their requests.

Nodal Officer: Rahul N
Nodal Desk Email id:
Address: Bitkuber Investments Private Limited (CoinSwitch), c/o Redbrick IT Support Ltd, Electra Block,1st Floor, Wing A, Exora Business Park, Prestige Tech Park II, Bellandur, Bengaluru, 560037 Karnataka, India.


Disclaimer: The translated versions of the ‘Law Enforcement Resource’ webpage are made available solely for your convenience and the same has been done on a reasonable best efforts basis. In case of any dispute regarding the contents of translated versions of the webpage, the English version of the webpage shall prevail over all other translated versions.