The website/’s and/or mobile app/’s operated under the brand name – ‘CoinSwitch’ (also known as “CoinSwitch Kuber”) and “CoinSwitch Pro”, collectively to be referred as “Platform” which are owned and operated by Bitcipher Labs LLP, a limited liability partnership firm incorporated in India Under the Limited Liability Partnership Act, 2008. Wherein (“We”, “Us”, “Company”, “CoinSwitch”, “CoinSwitch Pro” or “Our”, refers to Bitcipher Labs LLP which expression shall mean and include its affiliates, successors and assigns).
THIS POLICY DESCRIBES OUR POLICIES AND PROCEDURES REGARDING THE MANNER IN WHICH YOU CAN USE THE PLATFORM’S CRYPTO CUSTODY WALLET, FIAT CURRENCY AND CRYPTO BEING BOUGHT AND SOLD BY YOU ON OUR PLATFORM .
IF YOU DO NOT AGREE WITH THIS POLICY, PLEASE DO NOT PROCEED FURTHER TO USE/ ACCESS THIS PLATFORM. ALSO, IN THE ABSENCE OF AN ACCEPTANCE OF THE POLICY BY YOU, WE WILL NOT BE ABLE TO PROVIDE THE SERVICES TO YOU.
1.1.At the outset, for the purpose of buying or selling of Crypto, (a) You shall use only Indian Rupees to enter into such buy or sell trades where Cryptos are bought or sold with a fiat currency, and for such purpose You undertake to keep only that much Indian Rupees in Your User’s Platform Account which is required by You to execute immediate trades, and (b) provided this facility is provided by the Platform, You shall keep (for the purpose of selling Cryptos on the Platform) and receive (as a result of purchase of Cryptos on the Platform) Cryptos (which You own and control in the territory of India) in the Crypto custody services provided by the Platform either through itself or through its technology partners / subcontractors. The Platform may in its sole discretion shall permit or suspend or disable any inflow and/or outflow of Indian Rupees and/or Cryptos as part of its Services from Your Platform’s Crypto Custody Wallet and the verified User Account registered with The Platform, subject to Your compliance with applicable law. At the time of updating of this Policy, the Platform does not permit any wallet-to-wallet deposit or withdrawal of Cryptos by its Users, and as and when the Platform Permits the same (including any conditions related to the same), the Platform may notify its Users.
1.2. Terms of Platform’s Crypto Custody Wallet and in general the usage of Cryptos by User on the Platform:
1.2.1. Upon activation of Your User’s Platform Account on the Platform and till such time your User’s Platform Account on the Platform is active and valid, We will provide You with a facility to store Cryptos purchased by You on the Platform (“Platform’s Crypto Custody Wallet The Platform either itself or through its technology partners / subcontractors may provide such a storage facility. The Platform’s Crypto Custody Wallet will enable you to buy or sell Crypto. We will provide you the details on Your User’s Platform Account of the Cryptos purchased or sold by You or standing in Your credit.
1.2.2. As to between the Platformand the User, it is the User who is the possessor and owner of such User’s Crypto in the Platform’s Crypto Custody Wallet and title of the User’s Crypto shall be with the respective User. User is the sole person authorized to transfer the Crypto. All transactions of debit (selling Crypto) and credit (buying Crypto) are executed by You directly and the Platform merely enables the transaction with the help of technology and other value-added services (i.e. custodian service, Platform’s Crypto Custody Wallet service, Assured Quantity services, etc) for ease of transaction. It is clarified for abundant clarity that there is no transfer of title or possession that takes place between the User and the Platform. Any transfer is always between the User and the counter-party on the third-party Crypto exchange.
1.2.3. A User can purchase or sell Crypto in exchange of fiat currency i.e. INR (Indian Rupee) using the Platform. In the event of a purchase, Crypto is credited to the Platform’s Crypto Custody Wallet and accounted as credit in Your User’s Platform Account In the event of a sale, Crypto is debited from the Platform’s Crypto Custody Wallet and accounted as debit in Your User’s Platform Account. You are not entitled to the payment of any interest on, or benefit that accrues in relation to, the Crypto held in the Platform’s Crypto Custody Wallet.
1.2.5. You agree that You shall not use the Crypto accounted for You in the Platform’s Crypto Custody Wallet to buy/sell/transfer/trade any goods, services or products other than for availing Services through the Platform.
1.2.6. In the event the option is made available to You to transfer your Cryptos accounted for You in your Platform’s Crypto Custody Wallet to any external Crypto Custody Wallet, You hereby agree that You shall not transfer/transmit the Crypto accounted for you from Platform’s Crypto Custody Wallet to any other Crypto wallet belonging to a person resident outside India. In the event the option is made available to You to receive Cryptos from any external Crypto wallet to the Platform’s Crypto Custody Wallet (and get accounted / credited in Your User’s Platform Account), You hereby agree that such Cryptos shall not be received from a person resident outside India.
1.2.7. Source of Cryptos exchanged / credited / debited by You on the Platform is not known to the Platform and You hereby agree to ensure that it always comes from legitimate sources within India. You are required to notify the Platform immediately of any unauthorized or illegal use of Your User’s Platform Account.
1.2.8. In the event that any Cryptos are erroneously credited in the User’s Platform Account of the User or, if and when permitted, in the Platform’s Crypto Custody Wallet, the User is bound to report the same and to arrange to refund or transfer it. The failure to do so would amount to a material breach and entitle the Platform to additional rights and remedies under applicable laws.
1.3. Terms of Fiat Currency Use
1.3.1. In order to purchase Crypto on the Platform, You will be required to keep fiat currency in Indian Rupees in Your User’s Platform Account by transferring it from Your own bank account. The Platform will reflect fiat currency transferred from Your own bank account in your User’s Platform Account, subject to any delays in the relevant banking channels, payment gateways and/or other legal impediments. You shall be the owner of the Indian Rupee balances held by you in your User’s Platform Account. You may withdraw the fiat currency funds reflecting under your tradable balance on your User’s Platform Account on the Platform, by making a formal request to transfer such funds into your own bank account, through the Platform at any time (“Withdrawal Request”). The Platform will endeavor to process each Withdrawal Request, subject to any delays in the relevant banking channels, payment gateways, and/or other legal impediments.
1.3.2. For the aforesaid limited purpose, You hereby appoint the Platform as your duly authorized payment collection agent to whom the payment is due, and You agree and understand that the Platform does not operate a payment system.
1.3.3. When You make a fiat currency top-up or transfer the fiat currency from Your banking account to Your User’s Platform Account and if the top-up / transfer is later invalidated for any reason, the Platform is not liable to you to any extent and you have no recourse against the Platform. This means that, in addition to any other liability, You will be responsible for the amount of the top-up, plus applicable fees if You lose a claim or a chargeback, or if there is a reversal of the top-up. If You or the owner of the funding source of a top-up later disputes the top-up or files a claim for a chargeback, the debit or credit card issuer or the originating bank, or the Platform, will determine whether the dispute is valid and to whom payment is due. You agree to allow the Platform to recover any amounts due to Us by debiting your fiat currency balance. If there are insufficient funds in your bank account to cover your liability, you agree to reimburse the Platformthrough other means. If the Platform is unable to recover the funds from your primary funding source, We may attempt to contact you and/or recover the funds from your alternate funding sources, or may take other legal actions to collect the amount due, to the extent allowed by applicable law. In addition, We may suspend or terminate your access to the Platform and/or Services. Any fiat currency funds paid by you on the Platform are an advance for services and must be utilized within 360 days, failing which the funds will be returned to Your original banking source. In case we are unable to return the funds with reasonable efforts, we have no option but to forfeit the amount with intimation to you.
1.4. Other Terms
1.4.1. Transfers or withdrawals of fiat currency or Cryptos (to the extent permitted on the Platform from time to time) may be subject to such restrictions and limits as may be notified on the Platform from time to time.
1.4.2. We reserve the right to block any person from making bank transfers if there are reasonable grounds to believe that the same is not in accordance with applicable law and/or it is suspicious that the User is misusing or fraudulently transacting. We may report such suspicious activities to the concerned statutory/law enforcement agencies.
1.4.3. Any fiat currency withdrawal found to be suspicious will be held back and reversed. The fiat currency facility will also be suspended for operations and no transactions will be possible pending an investigation. A notification might be given to you if you are the subject of an investigation. If you are able to provide a justification for the withdrawal to the satisfaction of the Platform, Your User Account may be removed from suspension and you would be free to transact. In the case of no information being provided by you for a suspended User’s Platform Account – the User Account will continue to be suspended till its validity.
1.4.4. We, in our sole and absolute discretion, may delist one or more Crypto assets listed on the Platform for You to buy and/or sell.
1.4.5. We shall make reasonable efforts to communicate such an event of delisting to You in advance.
1.4.6. To the extent feasible, You will have the opportunity to either sell such Crypto using the Platform and/or transfer it to Your own blockchain wallet (as may be reasonably approved as per the KYC, AML and/or any other policies of the Platform). We do not guarantee that we will permit You to transfer the delisted Crypto to Your own blockchain wallet, and under such circumstances, You may be left with the sole option of selling the delisted Crypto.
1.4.7. If You do not sell the delisted Crypto within the timelines specified by Us, You hereby irrevocably authorise Us to sell the delisted Crypto in Your User Platform Account at the prevalent market rate, post which equivalent INR (post deduction of applicable taxes) will be credited to Your User Platform Account.
1.4.8. We shall not be responsible or liable for any losses (including loss of opportunity or loss of profits), damages, taxes, or other consequences arising out of our decision to delist one or more Crypto assets, and for us selling your delisted Crypto as provided herein, and You hereby unconditionally, irrevocably, and fully waive all such rights and remedies against us.
1.4.9. You further agree that all existing limit orders if not executed or canceled by You before the delisting date will be canceled by Us on the delisting date.
2.1. Instant Orders and Limit Orders 2.1.1. You have the option to place buy / sell orders using either limit orders or instant orders. In a limit order, you specify the exact price at which the order is to get executed (whether or not that is the market price at the time you place the order) (“Limit Order”), whereas in an instant order, you choose to immediately buy or sell based on the price displayed on the Platform at the time you place the order (“Instant Order”).
2.1.2. You authorize the Platform to execute the Instant Orders and Limit Orders in the most efficient manner that it deems fit in accordance with the terms of third party Crypto exchanges on which the Platform places Your Orders on your behalf,, on Your specific instructions as mentioned in Clause 2.2 and 2.3 below.
2.2. Assured Quantity Services for Instant orders:
2.2.1. “CoinSwitch” is providing the User with the value-added service of Assured Quantity Service. Under this service, CoinSwitch assures You of the quantity and price provided on the Platform for Instant Orders irrespective of the market deviation, in exchange for a service fee.
2.2.2. Parties specifically agree that the Platform is not a representative agent of the User but rather executes specific Crypto transactions on the instructions of the User for the price confirmed by the User.
2.2.3. The Platform aggregates and provides the last traded price of Crypto on various third-party Crypto exchange/’s and thereby, enables buying / selling of Cryptos for and on the specific instructions of its Users. The User is provided with the estimation of Cryptos to be bought/sold in exchange/’s for their Indian Rupee (INR) balance.
2.2.4. The User gives specific instructions to the Platform for the quantity of Cryptos to be bought / sold through the platform. The Platform undertakes trades on the third party Crypto exchange/’s on the instructions of the User to close trades of a specific quantity of Crypto. The Platform’s algorithm provides the price for a specific quantity of Crypto based on various factors like high volatile nature and fluctuations in the Crypto market, exchange fees, fraction of a Crypto available for transaction on different Crypto exchange/’s etc. The User is aware that the specific price shown on the Platform is based on algorithms which may change on the execution of trade on third-party Crypto-exchange/’s. The details of the actual execution of the transaction will be provided in the Contract Note issued by the Platform to the User.
2.2.5. The User hereby authorises CoinSwitch to execute multiple inter related trades and transaction legs on third party Crypto exchanges, whether in India or otherwise, as well as rounding off the quantity to be transacted as per the third party Crypto exchanges’ guidelines, to achieve the assured quantity. The User further authorises CoinSwitch to provide the assured quantity and retaining/reimbursing any excess quantity of Crypto or INR as service fee for the Assured Quantity Service. Conversely, CoinSwitch shall be liable to make good to the User any shortfall quantity of Crypto or INR on account of any market deviation or for any factor as discussed in Clause 2.2.4.
2.2.6. You understand that CoinSwitch uses an algorithm to determine the price of Crypto and provides Assured Quantity Service. You consent to CoinSwitch absorbing any negative deviation and retaining/reimbursing any positive deviation of price variation under this Assured Quantity Service.
The User hereby understands that the Assured Quantity Services is only provided as part of CoinSwitch Services and is not provided as part of the CoinSwitch Pro Services,. wherein under CoinSwitch Pro Services, any order placed by the User, i.e. Instant Order and/ or Limit Order is executed through such third party Crypto exchange as decided by the User.
The Contract Note issued by the Platform to You will provide the details of the transactions executed under Your instruction. You understand that the Contract Note, Your Indian Rupees and Crypto balances in Your User’s Platform Account provides details of the User Account or record and ledger available with the Platform regarding the transaction history and express authorization for the Assured Quantity Services and retention/reimbursement of excess quantity as service fees, if applicable.
2.3. Execution of Orders On the Platform
2.3.1 The User understands that the Platform undertakes trades on the third-party Crypto exchanges on the instructions of the User to close trades of the specific quantity of Crypto decided by the User.
2.3.2 Parties specifically agree that the Platform is not a representative agent of the User but rather executes specific Crypto transactions on the instructions of the User for the price confirmed by the User.
2.3.3 You consent to CoinSwitch absorbing any negative deviation and/ or retaining or refunding (at the sole discretion of CoinSwitch) to the User, any positive deviation of price variation in executing the Orders. The Contract Note issued by CoinSwitch to You will provide the details of the transactions executed under Your instructions. You understand that the Contract Note, Your Indian Rupees and Crypto balances in Your User’s Platform Account provides details of record and ledger available with the Platform regarding the transaction history and retention of excess quantity as service fees / refund of the excess quantity price to the User, if applicable.
2.4 You must ensure the availability of sufficient balance of Cryptos in the credit in Your User’s Platform Account before executing any transaction from the Platform’s Crypto Custody Wallet.
2.5 In case of any dispute relating to the time of reporting and/ or transaction/s made on the Platform’s Crypto Custody Wallet or any other matter in relation to the said Platform’s Crypto Custody Wallet, We reserve the right to ascertain the time and/ or the authenticity of the disputed transaction.
2.6 In seeking to fulfill the completion of a single trade by a User (i.e. a buy or a sell order), at times CoinSwitch may have to execute multiple inter related trades (either ‘fiat currency to Crypto’ or ‘Crypto to Crypto’) on different third party Crypto exchanges. The User further authorises CoinSwitch to purchase and convert one Crypto into another Crypto on third party Crypto exchanges to execute a transaction placed by the User on the Platform. All purchases of Crypto used for exchange/conversion for purchase of determined quantity Crypto as instructed by the User shall be deemed to be carried out by CoinSwitch on behalf of the User.
2.7 Sale and/ or purchase transactions initiated by You on The Platform are final, irreversible, non-refundable and non-cancellable. Once a sale/ purchase and/ or any other transaction, act or omission is initiated by You on the Platform, the said transaction, act or omission is absolute and unconditional. You cannot seek or claim or demand refund or reversal for any reason whatsoever nor can it be canceled, modified or reversed by Us/ anyone else upon Your/ third-party request.
2.10 For the sake of abundant clarity, it is reiterated that the Platform undertakes buying and selling of Cryptos on third party Crypto exchanges on the instructions of Users only. No User trades are fulfilled from the Platform’s existing inventory of Cryptos.
2.12 It is reiterated for abundant clarity that the Platform cannot transfer or undertake any transaction for the User without express authorization by the User.
2.14 In case of transactions suspected to be of fraudulent nature or upon receipt of any complaints from concerned banks / payment gateways / regulatory authorities, We may block the User’s’ Platform Account and the Platform’s Crypto Custody Wallet / fiat currency balances to the account of such User and any amounts contained therein till such time as the enquiry is completed and take appropriate steps thereafter.
2.15 You authorize the Platform to hold Crypto in the Platform’s Crypto Custody Wallet on behalf of You in order to undertake transactions quickly and seamlessly. You shall have the authority to instruct the Platform for undertaking transactions with the Crypto held in the Platform’s Crypto Custody Wallet.
2.17 The Platform is acting on the specific instructions of the User by executing for specific Crypto transactions for the price specified by the User and is not a general or representative agent of the User. The Platform facilitates the transaction with the support of technology and value-added services (only for CoinSwitch). No transfer of title is occasioned by the Platform. Thus, it shall not be liable for the acts of the User under any laws including the tax laws such as GST laws and Income Tax law. No express or implied agency is created between the parties except to receive the payment of users and to hold in trust.
We have taken every effort to ensure that this Policy adheres with the applicable laws. The invalidity or unenforceability of any part of this Policy shall not prejudice or affect the validity or enforceability of the remainder of this Policy.
All purchases of Crypto shall be subject to withholding of tax deducted at source (TDS) as per the Income Tax Act 1961 (Act) and circular and guidelines or any other applicable taxes as issued by the authorities thereunder. The TDS will be deduced by the Platform in accordance with the updated prescribed TDS rate as communicated from time to time on the Platform. This tax shall be deducted before the proceeds of sale of Crypto is credited to the User’s Platform Account. The Users will be provided TDS certificates in respect of such tax deductions based on the Permanent Account Number (“PAN”) details provided by the User. The User shall be responsible for payment of any other applicable tax, including but not limited to, income tax, gift tax, value added tax, goods and services tax etc. in respect of the realization of consideration from sale of Crypto.
In case of transactions in Clause 2.2.5, Clause 2.2.7 and Clause 2.3.2, TDS shall be deducted on each transaction undertaken to fulfill the Limit Orders and Instant Orders. The User hereby agrees to the deduction of TDS as communicated on the Platform.
We reserve the right to deduct withholding tax under the applicable provision of the Indian Income-tax Act, 1961 on any amounts that become due, payable or paid to you. In case we believe that any such withholding tax is applicable, you agree that we can deduct and deposit the tax and/ or any interest/ penalty with the Government treasury and debit the amount from earnings from Crypto. You also agree to remit to us on demand any additional funds if required to discharge any such liability in relation to rewards in kind.
Any direct or indirect tax including GST, TDS, TCS, as applicable under the laws of the applicable jurisdiction shall be collected by the Company.
“Specified Disclaimer: Crypto products are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.”